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Job Title: Optical Network Engineer

Location: Denver, CO (Onsite)

Job Description:

Responsibilities:

Help capture requirements and collect Product specifications
Support the Product Manager in building project schedules in line with customer expectations
Support the delivery of Software releases or new feature releases
Proper tracking of JIRA tickets on daily basis with our customer and our engineering teams
Production of test results, troubleshooting logs, ticket reproduction information and new requirements detailed descriptions
Production of internal and external reporting on support activities and project calls
Work with the Sales team to manage customer expectations and satisfaction

Profile:

Bachelor’s degree in Engineering or Computer Science
Master’s degree is a plus
At least 5 years of experience in Engineering (Test, Support or R&D) in a similar industry
Previous experience in the Telecom/Broadband or IT/Networking industry is preferred
Previous experience in a Customer facing role is a plus

Skills and Knowledge:

Familiarity with Broadband technologies such as PON (XGS-PON or EPON/DPOE), IP, Voice over IP (SIP), DOCSIS, WiFi, TR069
Good oral & written communication in English
Ability to work with remote teams in multiple time zones across North America, EMEA and Asia
Good organization skills and autonomy to work on multiple project streams in parallel

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